CUSTOMER EXPERIENCE · PROSPECTIVE OPPORTUNITY
Global Customer Service Manager
Build customer-service operating models that connect responsiveness, service performance and cross-functional resolution.
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Purpose of the role
Build customer-service operating models that connect responsiveness, service performance and cross-functional resolution.
RESPONSIBILITIES
What this work may involve
Lead service workflows and escalation; define performance measures; coordinate customer, operations and commercial stakeholders; improve issue resolution and customer communication.
QUALIFICATIONS
Required foundation
Customer service, customer operations, supply chain, logistics or account-support leadership experience; strong problem solving and communication.
PREFERRED CAPABILITIES
Useful technology & functional skills
CRM / case management, service metrics, OTIF concepts, escalation management, analytics and process improvement.
LEADERSHIP ATTRIBUTES
How we expect the work to be led
Customer empathy, accountability, collaboration, resilience and continuous improvement.
GSCC CAREERS